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Kouhigh help Center
口嗨帮助中心

口嗨快速问答

  • 1 . About Kouhigh

    • How to change website language?

      Click the right-most "English" in the top navigation bar to switch to the English interface, and click "Chinese" to switch to the Chinese interface.

    • How to switch currency types?

      Click "currency: usd" on the left side of the navigation bar at the top of the website to switch currencies.(currently not available)

    • How to let Kouhigh.com contact you in the first time?

      At the bottom of the homepage information bar, click the red arrow, enter your email and click "send". Our customer service staff will contact you at the first time.

    • How do I download Kouhigh APP?

      You can move the mouse to the ‘Download APP’ area on the right side of the website search box on the homepage of Kouhgih. When the "scan download qr code" qr code appears, scan the qr code through your mobile phone to enter the corresponding APP store and download Kouhigh APP.

    • What is a limited time purchase and how to participate?

      Limited time purchase is Kouhigh website for feedback users to create a welfare plate, within the specified time, special price limited time limited promotion of some goods.Find the limited-time purchase section on the homepage of the website, and click "view all" to enter the limited-time purchase activity section.

    • How do I withdraw money and how long will it take to get it?

      Can apply to customer service withdraw cash.After the withdrawal application is submitted, the background staff will finish the processing within 1-2 working days.Then through the bank, generally need to wait patiently for 3 working days, 3 days to the account.

  • 2 . About Shopping

    • How to buy goods on the website?

      Log in the website, select the goods, click "direct purchase", enter the settlement page, click "submit order" for the corresponding operation, you can place orders to buy goods;Or add the goods to the shopping cart, enter the shopping cart page, click "settlement" for the corresponding operation, you can place an order to buy the goods.

    • How do I add items to my shopping cart?

      Log in the website, click the selected product, enter the product details page, and click "add to shopping cart" to add the product to shopping cart.

    • How do I add a shipping address?

      Click on my avatar, enter the personal center "my Kouhigh" page, click on the right side of "detailed address", to add address operation.

    • How to collect favorite goods?

      Click the selected goods, enter the details of goods page, click "collection", that is, the successful collection of goods.

    • How to collect coupons?

      Click on the product, enter the details page of the product, and click "coupon".Or click the store to enter the store page and click "get the coupon".

    • How to use coupons?

      Click on my head, into "my Kouhigh personal center" page, click on "my coupons", select the appropriate coupons, click on the "immediate use";Or click on the home page in the navigation bar on the right side "coupons", enter the coupon page, select the appropriate coupons, click on the "immediate use".

    • How to evaluate goods?

      Enter the personal center "my Kouhigh" page, click "order to be evaluated" in the left navigation bar, and select the goods to be evaluated.

    • How do I view historical items I've browsed?

      Enter the personal center "my Kouhigh" page and click "my footprints" in the left navigation bar to view.

    • How to focus on the store?

      The search box on the top of the homepage of the website should be switched to a store to search relevant stores, enter the store and click "+ attention".

    • What is the leader system?

      Enter the personal center "my Kouhigh" page, click "my group" in the left navigation bar, enter the page, click "withdraw", click "rules" for detailed view of the head rule.

    • Do not have the goods that oneself want to buy, how to do?

      Click "I want to buy" at the bottom of the kouhai express section of the homepage of the website, upload the product you want to buy, and "submit" the product to the official staff of the Kouhigh after approval, the kouhigh will immediately produce the product for you.

    • What is Kouhigh coin and how do you use it?

      Kouhigh currency is a welfare currency created by Kouhigh website for feedback to users. Users place orders and purchase on the website. Kouhigh website will give Kouhigh currency equal amount of money according to the order payment amount.

    • How to use Kouhigh.com exclusive coupon code?

      During the payment process, enter the obtained "coupon code" and then click "pay".It is worth noting that the amount of coupon code will be deducted automatically during the payment process.

  • 3 . About Account

    • How to register Kouhigh platform account?

      Go to the home page and click "registration polite" on the left side of the top navigation bar.Or click the "sign up" below the profile picture to register the account.

    • Why do I need to sign up for Kouhigh?

      After registered as a user, you can also save one or more of the receiver or billing address, only need to choose according to your requirements when checkout can, do not need to repeat to fill in, save your precious time, Kouhigh Kouhigh account currency system at the same time, every consumer will get a dollar Kouhigh COINS, hi currency can be used within the Kouhigh mouth.

    • How do I change the user name?

      Enter the personal center "my Kouhigh" page, click "user information" in the left navigation bar, and change the user name.

    • How do I change the avatar?

      Enter the personal center "my Kouhigh" page, click "user information" in the left navigation bar, and click the avatar to modify.

    • What if you forget your password or member name?

      Enter the landing page and click "forget password" to retrieve the password.

    • Do I have to log in before I check out?

      Yes, free registration for Kouhigh makes it easier to check out later.

    • Why didn't the account show the Kouhigh currency after the successful payment?

      Kouhigh currency will be automatically added to your Kouhigh website account after the package is sent out. For details, please check Kouhigh details in the check-in center.

    • How can I change Kouhigh's account information?

      Please log on to your Kouhigh account and make changes or your account information in [my Kouhigh] - [account management].

  • 4 . About Orders

    • How do I view order status?

      The easiest and quickest way is to log into your Kouhigh account, check your order status at your personal center.Check the order status through the email we send to you, Kouhigh will send a confirmation notice to the contact email to which the order belongs after your order confirmation and the order shipment. Please check your inbox and junk mail. We suggest you add our email to the contact list so that you can receive the relevant notification in the future.Contact customer service to understand the order situation.

    • How do I change or cancel an order?

      Once your order is confirmed, it cannot be modified, but we can cancel the unshipped order for you.

    • Can I place an order by phone?

      I'm sorry, we can't place the order by phone at the moment.

    • What payment methods are accepted by Kouhigh?

      Now, Kouhigh supports Visa, MasterCard, Discover, American Express, PayPal, debit CARDS.

    • Will the goods be replenished when they are sold out?

      Most of the goods will be replenished within two weeks. For the remaining goods that are out of stock for a long time, please contact the customer service to check the estimated replenishment time.

    • How many days should arrive after placing an order commonly?

      Generally, the goods will be delivered within 2-3 days after the direct mail order is placed in China, and the goods will arrive within 7-15 working days after the delivery.Japan direct mail orders 2-3 days after delivery, delivery after 5-7 working days.The goods will be delivered within 1-2 days after the direct mail order is placed in the United States, and the goods will arrive within 1-3 working days after the delivery.

    • Will there be any impact if you confirm the receipt in advance?

      It doesn't matter, you can provide the order number, ask customer service to help you track the order.

    • What if you get a voicemail saying you have an important package?

      In general, the post office will not contact you by phone when delivering the goods, but will go to your door directly. When no one signs for the delivery, doortag will be left at the door.After receiving doortag, take the paper and ID or driver's license or student ID to the post office near your home to pick up the package.

    • 一般情况下,在售的商品都不会对订单通关到货有影响。如果有意外情况,我们也会负责到底的。

      In general, goods sold in the order will not have an impact on the arrival of customs clearance.If there is an accident, we will be responsible for it.

    • What if the shipping address needs to be changed for the order?

      Before the order is delivered, you can contact the customer service to modify the order address at any time, but the address cannot be modified temporarily after the order is sent.If there is a problem with the address, the package can only be returned after it is delivered to the warehouse and then re-sent after it is received.

  • 5 . About Mail

    • What delivery methods does Kouhigh have?

      Your order will be mailed using USPS or UPS depending on the weight of the package. Please check the shipping instructions for details.

    • Can Kouhigh be mailed outside the United States?

      I'm sorry, but at the moment, it's only within the United States.

    • How do I track packages in the mail?

      After the order is shipped, you will receive a shipping confirmation notice with the package tracking number, which you can click on Or log on to the relevant email company page to see your package shipment.Package tracking information needs to be updated within 2 working days after delivery.

    • Can I change my shipping address halfway?

      Kouhigh can modify your receiving information for free before shipment, once the package is delivered to the mailing company, the mailing company $12.00-$15.00 will be charged as the modification fee. For detailed operation, please contact the customer service via email.

    • What is China direct mail, the United States direct mail, Japan direct mail?

      Direct mail in China, direct mail in the United States and direct mail in Japan refer to the direct delivery of orders from warehouses in corresponding regions.

    • How much free shipping is Kouhigh? What are the rules for free shipping?

      Kouhigh mall offers free shipping for $45, $9.99 for less, and $19.99 for less than $95 for China and Japan.

    • Why can't you check the tracking number?

      When your order contains some sensitive goods, we will ship the goods through special logistics channels. The logistics information of these channels may not be available on some websites. You can check logistics information at www.17track.net.

    • What if you find something missing after you receive the package?

      When this happens, take photos to communicate with customer service.Customer service to do a good job of missing goods statistics, after the replacement will be issued.

    • What if you find something missing after you receive the package?

      When this happens, take photos to communicate with customer service.Customer service to do a good job of missing goods statistics, after the replacement will be issued.

    • I forgot to fill in the door number of my delivery address, so I can only go to the post office to pick up the package?

      If you receive doortag, you can take doortag to the local post office.If not, please bring your ID or identification to the local post office.

  • 6 . About Sales Return

    • What is the return and exchange statement for Kouhigh.com?

      Kouhigh.com sells goods that are guaranteed to be genuine.But if you are not satisfied after receiving the goods, please read the Kouhigh.com return and exchange statement in detail and contact the customer service staff.

    • How and when can I receive a refund?

      Apply for refund to customer service, 7-10 working days can receive the refund.

    • Can I apply for a refund before the order is shipped?

      You can. You can apply for a refund before the order is sent out.

  • 7 . About Customer Service

    • What is kouhigh customer service contact information?

      Email customer service: service@kouhigh.com, WeChat customer service: kh-service.

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