Novel coronavirus has swept the world, the number of confirmed cases in the United States has been increasing rapidly, which has had a great impact on the lives of residents. As the most responsive cross-border e-commerce platform, during the epidemic period, Merchandise arrival and delivery have been kept in a state of high-speed operation. Sufficient goods support and stable supply chain channels are the strongest support that we can provide you during the epidemic prevention period, all the staff of Kouhigh are working hard to deal with every detail, and we are well prepared for your various needs at anytime.
Our website and Kouhigh app: Operating 24 hours a day. Kouhigh customer service will provide online services all day to answer all your questions.
WeChat customer service: kh-service
WeChat service assistant: kouhigh-vip
Logistics and warehousing: due to the epidemic situation, which leads to the problem of cargo accumulation. We will do our best to distribute goods and deliver them, so as to ensure that your orders can be delivered in time.
About the severely affected areas: We will adopt the principle of priority delivery in areas with more severe epidemic to ensure the basic epidemic prevention safety to more people. Thank you for your understanding of Our decision that to give priority to special areas, and thanks for your kindness for Antivirus Protection cause.
Kouhigh is in the process of giving away masks for free. Now place an order will also receive a snack gift. We wish you can keep a happy mood which will gives more beneficial to your health!
Kouhigh promise we do not seize the chance to drive up prices.
My package hasn't been delivered yet?
U.S. direct orders: We usually sent within 4 working days after placing the order. It is usually delivered within 7 working days after delivery. Due to the impact of the recent outbreak, it will be delayed for 1-2 working days, and the package will be sent from Los Angeles.
Orders from China: due to the overstock of packages caused by the cargo accumulation, the goods sent from China will be slightly delayed, and the reduction of logistics routes will also have an impact on the delivery speed. Specific orders question please consult our customer service.
How to get replenishment notice?
All platforms of Kouhigh will update the commodities information every day, please pay attention to them in time.
WeChat account : kouhigh_us
APP push notification: the push notification function can be enabled in the APP settings
Thank you for your choice. Your trust is our biggest driving force.